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Read These Terms Before You Start

These terms set out what you agree to when you open and use a cuancas88 account — covering deposits via DANA, OVO, and GoPay, game access, withdrawal conditions, and account conduct.

DANA, OVO, GoPay coveredAccount conduct rulesWithdrawal conditionsEligible regions onlySubject to local law
cuancas88 Read These Terms Before You Start
HOW WE HANDLE THIS

Explore How We Apply These Rules

These terms are not just text on a page — they shape how every wallet transaction, account action, and withdrawal request is processed. Below is how we handle the areas that matter most to your account. Players in Makassar and across Indonesia can check their account dashboard at any time to see the current status of their terms compliance and transaction history.

Account Data & Retention

We retain your account data, transaction history, and wallet records for as long as your account is active and for the period required under applicable law after closure.

Wallet Security

Your DANA, OVO, or GoPay details are never stored directly on our servers. Wallet verification happens through the payment provider's own confirmation flow each time you transact.

Cookie & Session Use

We use session cookies to keep your account logged in and to record game-session data for dispute resolution. You can clear cookies via your browser, but this will end active sessions.

Requesting Changes or Corrections

To correct account details, update your registered wallet, or request a data summary, contact support via live chat or email with your account ID and a copy of your wallet verification.

TERMS CONTACT PATHS

Reach Us About Your Account Terms

If any clause in these terms is unclear, or you believe an action was taken on your account in error, our support team can walk you through the specific rule that applies. Contact us through any of the channels below and include your registered account email and the transaction or session reference where relevant.

Live Chat Open the chat widget while logged into your cuancas88 account. A support agent will review your terms query and respond with the relevant clause details.
Email Support Send your question to our support address with your account ID and a clear description of the terms point you need clarified. We aim to respond within one business day.
Account Help Centre The help section inside your account dashboard lists wallet rules, withdrawal conditions, and conduct policies — useful for quick self-service answers before contacting us.

Common Questions on These Terms

These are the terms questions we get most often from account holders. Each answer reflects the current rules as written in the full policy above.

No. Deposits must come from a wallet registered in your own name. Any deposit from a third-party wallet may be held, and the account reviewed under our terms.

Multiple accounts for the same person are not permitted. If we detect duplicate accounts linked to the same wallet or device, both may be suspended and balances reviewed under these terms.

Contact our support team via live chat or email with your account ID. We will prepare a summary of your transaction and session data within the period required by applicable rules.

We may update these terms at any time. We aim to notify you via your registered email, but continued account use after any change means you have accepted the updated version.

Breaches include sharing login credentials, using bots or automated tools, attempting to reverse or dispute valid transactions, or providing false identity information during wallet verification.

Withdrawals go to the GoPay, OVO, or DANA wallet that matches your verified account name. You cannot withdraw to a different wallet than the one you used for your most recent verified deposit.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.