Reference

How cuancas88 Handles Your Personal Data

This privacy policy explains exactly what data cuancas88 collects when you open an account, use DANA, OVO, or GoPay to fund it, and access the lobby from your phone.

Account data protectionDANA, OVO, GoPay wallet privacyNo data sold to third partiesYour right to access your dataClear contact path for requests
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cuancas88 How cuancas88 Handles Your Personal Data
HOW WE PROTECT YOU

Data Handling, Security, and Your Account Rights

We use encrypted connections across every part of the platform — from the moment you log in to the point your GoPay withdrawal is confirmed. Account access is protected by OTP verification sent to your registered mobile number, which means a new device cannot enter your account without a code only you receive. Data retention follows a clear schedule: active account data is held while your account is open, and transaction records are kept for the period required to handle disputes and comply with applicable rules where our service is permitted.

Encrypted Connections Every login, deposit, and withdrawal — whether through DANA, OVO, or GoPay — travels over an encrypted connection so your session data cannot be intercepted in transit.
OTP Account Access Account login requires OTP confirmation to your registered mobile number. This stops unauthorised access even if someone else has your password, keeping your wallet-linked account safe.
Clear Retention Schedule We hold your data only as long as your account is active or as long as applicable rules in eligible regions require. Once a retention period ends, records are deleted from our systems.
Your Right to Request Changes You can ask us to access, correct, or erase your personal data at any time. Submit the request through live chat, email, or the in-account privacy form and we will confirm the outcome.
REACH OUR TEAM

Contact Us About Your Privacy

If you want to access, correct, or delete the personal data we hold on your account, reach our team through any of the channels below. We aim to respond to data-related requests as quickly as we can, and we will confirm receipt so you know your request is in the queue.

Live Chat Start a live chat session directly from the lobby. Our support team can locate your account, confirm what data we hold, and escalate a deletion or correction request on the spot.
Email Support Send your data request to our support email address found in the account settings page. Include your registered phone number so we can match it to your account record quickly.
Account Help Page The account help section inside the lobby has a dedicated privacy request form. Fill it in while logged in and your account details are attached automatically, which speeds up the review.

Frequently Asked Privacy Questions

Here are the questions our account holders ask most often about how we handle their data. If your question is not covered here, contact our support team directly through the channels listed above.

We collect your name, registered email, and the mobile number linked to your DANA, OVO, or GoPay wallet. Device and session data are also logged each time you access the lobby.

We share data only with payment processors like DANA, OVO, or GoPay and identity verification partners — and only the specific details each party needs to complete a transaction or confirm your eligibility.

Submit a data access request via live chat, the support email in your account settings, or the privacy form inside the lobby. Include your registered phone number so we can locate your record fast.

Yes. Send a deletion request through any of our support channels. We will process it in line with applicable rules and confirm once your account records have been removed from our systems.

We never store your wallet PIN or password. Transaction references are logged for dispute resolution only, and all data travels over encrypted connections between your device and our platform.

We keep transaction and identity records for the period required under applicable rules in eligible regions. Once that period ends, the data is deleted from our active systems.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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